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Auto Partner
Automotive AI complaints management
Discover how digitalization and AI at Auto Partner, powered by a dedicated claims management system, streamlined customer service, reduced the support team’s workload by 40%, ensured full visibility into case history, and increased response accuracy to 95%.
Auto Partner previously handled customer claims entirely manually. The support team was overloaded, response times were long, and visibility into case status was limited. The goal of the project was to create a dedicated AI system that would automate the process, speed up ticket handling, and reduce employee workload. Qarbon IT first delivered a Proof of Concept in Azure and then implemented the full system with an admin panel and a customer widget. RAG and intent classification enabled automated claims processing and instant responses. Integration with the client’s systems ensured full control over case history and claim status.
Claims at Auto Partner were handled entirely manually, resulting in long response times and an overloaded support team. Each ticket required individual analysis and classification, and the lack of automation increased the risk of errors and delays. There was also no full visibility into case history or claim statuses, making monitoring and reporting difficult for both the support team and management.
With the dedicated AI system in place, claims handling became fully automated. Tickets are analyzed and classified in real time, cutting processing time by a factor of three. The system reduces the support team’s workload by 40% while providing complete visibility into the status and history of every case. Intelligent intent analysis delivers accurate responses in 95% of cases, making the entire process fast, predictable, and fully under control.
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With a dedicated system, Auto Partner gained a solution that genuinely relieves the support team, speeds up case handling, and provides full visibility into the complaint management process — all within a secure and scalable AI infrastructure.
Every feature was designed specifically for Auto Partner’s processes. No unnecessary options, no forced updates - a lightweight, high-performance system that is future-proof and easy to extend.
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