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Auto Partner
Automotive AI complaints management
See how digitalization and AI at Auto Partner, powered by a dedicated claims management system, streamlined customer request handling, reduced the support team's workload, provided full visibility into case history, and improved response accuracy.
Automated complaints handling
The system analyzes and classifies claims in real time, fully automating their intake and leaving the team to focus solely on reviewing the claims - reducing manual work by as much as 50%.
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Intelligent query analysis
RAG (Retrieval-Augmented Generation) accurately identifies customer intent, delivering 95% response accuracy.
Complaints submission and tracking widget
Customers can submit complaints and monitor their status in real time.
Secure data processing
Authentication via an external provider and encrypted user data ensure the highest level of security.
Scalable infrastructure
The solution runs in the Microsoft Azure cloud or on-premise, depending on the client’s requirements.
Auto Partner previously handled customer claims entirely manually. The support team was overloaded, response times were long, and visibility into case status was limited. The goal of the project was to create a dedicated AI system that would automate the process, speed up ticket handling, and reduce employee workload. Qarbon IT first delivered a Proof of Concept in Azure and then implemented the full system with an admin panel and a customer widget. RAG and intent classification enabled automated claims processing and instant responses. Integration with the client’s systems ensured full control over case history and claim status.
Claims at Auto Partner were handled entirely manually, resulting in long response times and an overloaded support team. Each ticket required individual analysis and classification, and the lack of automation increased the risk of errors and delays. There was also no full visibility into case history or claim statuses, making monitoring and reporting difficult for both the support team and management.
Thanks to the dedicated AI system, claims handling has been fully automated. Claims are received, analyzed, and classified in real time, significantly reducing processing times. The system improves the support team's efficiency while providing full visibility into the status and history of every case. Intelligent analysis of customer intent enables more accurate responses, making the process faster, more predictable, and fully controlled by Auto Partner.
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With a dedicated system, Auto Partner gained a solution that genuinely relieves the support team, speeds up case handling, and provides full visibility into the complaint management process — all within a secure and scalable AI infrastructure.
Every feature was designed specifically for Auto Partner’s processes. No unnecessary options, no forced updates - a lightweight, high-performance system that is future-proof and easy to extend.
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