Qiwa - Case Study

Web application for a Saudi government company

Saudi Arabia's digital revolution of state institutions

Explore Qiwa: streamline errands for state institutions and private entities in Saudi Arabia, facilitating tasks like visa applications and employee transfers.

April 2022 - Ongoing
Team Size
Digital product workshop
Business analysis
Web application development
Quality Assurance

Project Timeline


Learning the user base, brand identity, and the core requirements of client's vision.

Research & Discovery

This phase involved interviewing subjects and conducting usability testing.

UX/UI Design

Leveraging tools such as Figma, wireframe, Style Guide, & UI Design principles.

Implementation & Testing

Developing the solution using top-notch technology while implementing core functionalities, reviewing code, troubleshooting, testing, and releasing the product.

Output, what the client gets.

Next-level digital transformation

The Qiwa platform is the next level of digitalization aimed at labor operations and Arabian businesses throughout the country. Previously, many of these activities were conducted offline.

Best e-government system

One platform that brings companies, the Ministry of Human Resources, The General Organization for Social Insurance, and Social Development services and solutions together in one place.

Brand-new main dashboard

A complete redesign of the platform's head dashboard for greater intuitiveness and a better user experience.

New services

The platform now includes useful features like Notifications, Employee List, Primary Compliance, Secondary Compliance, Monthly Report, Indicators and Turnover Indicator.

About the client

Takamol is a leading Saudi government holding with a capital of 1 billion Saudi Riyals and nearly 500 employees. It represents the Ministry of Labor and works to improve the Saudi labor market and work environment for employers, employees, and job-seekers in the public and private sectors.

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Overall platform statistics

500,000+ organizations joined, 9 million users, 85 e-governance services

We are working to make these numbers grow even more.

The client’s needs

Our Client was looking for a software company to develop a sophisticated web application for online errands by state institutions and private entities operating in Saudi Arabia. The client was seeking to shift their business operations in Saudi Arabia from offline to online. They needed a comprehensive platform that could cater to all their requirements, such as visa applications for foreign employees, adherence to ministry regulations, and hassle-free employee transfers between different companies.

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Our role in the project

The Qiwa platform is so extensive that the client needed the support of teams from multiple sources. We, as Qarbon IT, were one of the software companies working on the project. Our role was to implement individual Qiwa services such as Dashboard, Notifications, and Employee List, and support with Monthly Report and eAdvisor. Until now, Qiwa's applications have been written in many different technologies. The client decided to standardize this and we were chosen to pioneer future services, which from now on are written in React.js and Java. This significant change meant that some solutions were introduced for the first time and it was our responsibility to test the new approach and solutions.

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Key features


Redesign of the new dashboard and connection to integrations.

Key features

Notification management system

This service allows users to view and handle all notifications within the platform.

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